20:49
Person-to-Person Customer Service
One shopper wants a price quote, another needs something that’s shelved too high. Two more customers are waiting for items from storage, and there’s a huge line forming at the front counter. It’s another crazy day in customer service—a depar...
32:31
Understanding and Managing Type 2 Diabetes
With diabetes on the rise around the world-and with the type 2 strain afflicting up to 90 percent of the diabetic population-the need for greater awareness and working knowledge of type 2 has also risen. This program was developed as a response to g...