Customer Service
This clip explains that achieving a high level of customer satisfaction often depends on providing the best customer service possible.
Going the Distance
Consultative-style selling remains a popular approach to the sale of retail and wholesale goods and services. What are the four major parts of a consultative-style sales presentation?
Big Picture, The
Personal selling offers a broad range of career opportunities requiring a wide variety of expertise and skills on the part of the salesperson. Positions range from entry level jobs as sales trainees to highly paid sales supervisors and managers.
Figuring Out What the Customer Wants
This clip considers the importance of knowing what potential customers want. While there are a variety of market research tools that provide this kind of information, often the best way to find out what customers want is simply by asking them.
Finding A Niche
This clip explains that a business idea will generally not lead to a successful business venture unless it stands out from the competition.
Extra Mile, The
We discuss customer concerns and the need for each salesperson to become familiar with them as they relate to their customers.
Income Taxes
Details on how taxes are spent, stressing the fact that tax laws are constantly changing forcing the business person to stay informed.
In Position
We focus on those decisions, activities, and communication techniques that form selling strategies for new and old products.
Banking Services
The services of modern banks and savings institutions with an introduction to checking accounts, check registers, credit card transactions and bank statements.
Allocating Costs and Profits
The mathematics used to determine the profitability of a product or service by proper allocation of overhead costs.