Quality Control Revolution, The
In recent decades, the concept of control, especially quality control, has been undergoing a revolution of sorts. To some extent this has been driven by innovative organizational and management techniques first utilized within Japanese industry. In ...
Productivity and Quality
At one time in industrial America, quality and productivity were considered almost mutually exclusive. Today that is not the case, thanks in part to very different attitudes about the role of workers. American managers today are much less likely to ...
Ratios
Ratios express the relationship between two numbers and can be used in two ways: to compare the past and present performance of the company itself, and to compare the company's performance with that of its competitors. Ratio analysis is an especiall...
Pushing Decision Making Down Through An Organization
There are several reasons for pushing decision making down through an organization. Often those at lower levels have more knowledge about the customer or product. Putting more decisions into the hands of lower level employees can also boost morale a...
Rational Decision Making
Decisions shape the destiny of organizations. Sound decision making--the ability to make a rational choice among alternatives--is one of the most critical managerial skills.
Non-Verbal Communication
Communication is sometimes thought of as being either oral or written. But non-verbal communication, commonly known as body language, may at times be more significant than either of these. As a result, sensitivity to non-verbal communication is one ...
Need for Financial Controls, The
An organization cannot survive without proper management of its financial resources, and these resources must be continually monitored and controlled.
Non-Quantitative Decision Making
In conditions of uncertainty, where there are no clear probabilities, managers may make decisions by drawing on experience, judgment or intuition, factors which are sometimes referred to as non-quantitative.
Need for Strategic Planning, The
Because the level of economic competition has significantly increased in recent years, the need for effective strategic planning has likewise intensified. The essence of strategic planning for any organization is determining where it wants to be at ...
Communication Tools and Techniques
There is a vast array of diverse communication tools and techniques available. The decision about which to use in a given instance depends on several factors, including the nature of the information to be transmitted, the size of the organization, a...