Management Styles Explained
Essentially, a manager’s style is the way he or she makes decisions, relates to subordinates, and lays out a vision for an organization. This program examines five widely recognized management styles, commonly identified as autocratic, persuasive,...
Telephone Customer Service
We’ve all experienced it—the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch pl...
Analyzing Fitness
Health advocates continuously speak out on the need for physical fitness—but providing the skills to analyze and measure fitness isn’t always part of the educational package. This program addresses that crucial dimension of fitness training, gui...
Person-to-Person Customer Service
One shopper wants a price quote, another needs something that’s shelved too high. Two more customers are waiting for items from storage, and there’s a huge line forming at the front counter. It’s another crazy day in customer service—a depar...
Meeting Management Challenges 1
Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led program guides audiences through a range of dramatic scenarios, including int...
Meeting Management Challenges 2
Workplaces are fast-paced, challenging, and diverse environments that can create conflict and misunderstanding. Successful resolution of problems among colleagues is a vital aspect of good management. Perfect for managers, staff, and anyone interest...