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Divisional Structure
03:11

Divisional Structure

One type of organizational structure, known as divisional structure, tends to encourage decentralization of authority. It can be organized around products, geography or types of customers.

Developing Goals, Objectives and Strategies
01:44

Developing Goals, Objectives and Strategies

An organization's mission is the foundation upon which planning relies. After analyzing the future environment that is anticipated, both within and outside the organization, specific goals, objectives and strategies can be developed.

Diversity
02:23

Diversity

One of the major challenges facing managers today is the increasing diversity of the workforce. For those who are willing and able to meet this challenge, the result is often a more flexible and innovative organization, one that is better able to co...

Non-Verbal Communication
01:48

Non-Verbal Communication

Communication is sometimes thought of as being either oral or written. But non-verbal communication, commonly known as body language, may at times be more significant than either of these. As a result, sensitivity to non-verbal communication is one ...

Conflict Resolution Strategies
03:49

Conflict Resolution Strategies

An increasing number of organizations are setting up formal systems to enable people to bring their conflicts into the open and to prevent tension from building beneath the surface. An open and direct approach which encourages communication between ...

Origins of Total Quality Management
04:01

Origins of Total Quality Management

The origins of the Total Quality Management philosophy can be traced back more than half a century to the work of W. Edwards Deming. In working with Japanese engineers and scientists to rebuild Japan's industrial capacity following World War Two, De...

Organizational Culture: Manager's Role, The
04:25

Organizational Culture: Manager's Role, The

A company's culture is much like the culture of a society. It is the sum total of that organization's behaviors, beliefs, and values. One outgrowth of a firm's culture is the environment or "climate" that exists within the organization. Along with w...

Organizational Structure
03:50

Organizational Structure

Organizing, as the word suggests, is the phase of management that defines the structure of an organization. It lays out a set of parts and coordinates efforts to achieve goals developed in the planning phase. In practice, however, many organizations...

Employee Morale and the Auto Industry
03:55

Employee Morale and the Auto Industry

During the 1960's and 70's, Japanese auto companies developed a new approach to managing their workers. They placed the workers on teams and gave them significantly more autonomy than ever before. This led to higher morale, which in turn led to bett...

Social Responsibility and Profitability
03:57

Social Responsibility and Profitability

One reason some organizations are hesitant to adopt social responsibility programs is cost. The argument here is that profit is the cornerstone on which a business is built, and that additional responsibilities only jeopardize the efficiency of prof...