24:47
Data Mining: Big Data's Increasing Challenge and Payoff
Just as raw materials buried in the Earth yield the occasional gem, raw data can also be mined for value. And as the amount of information available for analysis grows with every bar-code scan and Facebook post, the world of Big Data represents a se...
19:58
Quality Customer Service in the Hospitality Industry
Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence cust...