Human Resources Case Study: Four Seasons Hotel
As anyone connected with the Four Seasons Hotel operation will attest, there is nothing casual about the Four Seasons' employment process. It is thorough and in-depth. The goal is to find employees who not only have the technical skills to do the jo...
Human Resources and the Law
Once the recruitment and hiring process begins, a whole host of laws and regulations comes into play. The most visible of these are mandates related to equal employment opportunities for minorities and those with disabilities.
Communicating Organizational Goals and Values
The ability of management to instill common goals and values depends, to a great extent, on its ability to communicate effectively with employees. Without thorough and effective communication of organizational goals and values, it's difficult for em...
Overcoming Communication Problems
In some cases, there are communication problems that arise due to an organizational structure that limits the free exchange of information. Communication problems can also result when employees are subjected to a steady stream of criticism from sup...
Performance Appraisals
A very important, yet often neglected aspect of managerial responsibility is performance appraisal. Simply stated, appraisals measure how well an employee is accomplishing assigned tasks. They also provide a means for communication between managers ...
Dealing With Unsatisfactory Job Performance
When an employee's job performance is sub-par, it is the manager's responsibility to inform the employee. Ideally, once the problem has been pointed out, the manager and the employee establish objectives for improvement, along with strategies that w...
Creating a Positive Communications Climate
The importance of creating a communication climate based on openness, honesty and trust may seem obvious, but it is frequently overlooked.
Positive Motivation: Hawthorne Experiments and B.F. Skinner, The
Experiments on the effects of lighting at the Hawthorne Division of the Western Electric Company in Chicago in the 1920's led to startling and unexpected results concerning motivation. Researchers found that workers can be motivated by being cared a...
Management Revolution, The
While the five management functions continue to be as important as ever, sweeping changes in the business environment threaten many of the basic assumptions and practices that have characterized management over the years.
Case For New Employee Orientation, The
Finding good candidates to fill a vacant position is only the first step in developing a committed and productive employee. Staff development is actually an ongoing process that begins the first day a new employee walks in the door. Unfortunately, m...