Managing Difficult Customers and Complaints: Sales and Service Masterclass
This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist salespeople and help them work through solutions in logical stages....
Selling Yourself First: Sales and Service Masterclass
In this informative program, viewers discover excellent strategies to create a great impression and build positive relationships. Michael Schiffner offers specific tools to overcome the de-motivation that affects sales people from time to time. Topi...
What Customers Love and Hate: Sales and Service Masterclass
In this program, viewers learn to engage customers by focusing on what they love and avoiding what they hate. They are challenged to assess their current methods and style and to apply the principles uncovered by the latest behavioral studies that s...