01:30
Importance of Accounting Information
This clip explains that accurate record keeping is essential to the health and prosperity of any small business. Once the financial objectives of the business have been established, the accounting system allows the entrepreneur to evaluate the perfo...
01:57
Importance of Customer Satisfaction, The
This clip focuses on the importance of customer satisfaction and meeting customer needs.
01:06
Customer Service
This clip explains that achieving a high level of customer satisfaction often depends on providing the best customer service possible.