Managing Difficult Customers and Complaints: Sales and Service Masterclass
This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist salespeople and help them work through solutions in logical stages....
Working Constructively in a Sales Team: Sales and Service Masterclass
This program takes a detailed look at the dynamics of teamwork and offers fresh insights that challenge widespread misconceptions about how to get the most out of a sales team. In this video, users will learn the characteristics of a great sales tea...
Presenting with Impact: Sales and Service Masterclass
This program examines how salespeople can present their products and services with greater impact. A panel shares thoughts on presentation style and examines the importance of product knowledge, organization, and order of information. Topics in this...
What Customers Love and Hate: Sales and Service Masterclass
In this program, viewers learn to engage customers by focusing on what they love and avoiding what they hate. They are challenged to assess their current methods and style and to apply the principles uncovered by the latest behavioral studies that s...