Organizational Re-Design: Mercy Hospital and Medical Center
To operate more efficiently in the increasingly competitive world of health care, Mercy Hospital and Medical Center instituted a massive organizational re-design called Care 2000. In Mercy's former design, the simplest tasks were parceled out to a m...
Decision Making
Mercy Hospital and Medical Center has utilized a decision making model called shared governance, which transfers clinical decision making from management to staff members who work directly with patients. This model encourages employees to build cons...
Conflict and Change Case Study: Mercy Hospital and Medical Center
Employees at most hospitals deal with conflict either by suffering in silence and allowing the conflict to fester, or complaining to superiors and expecting them to solve the problem. Mercy Hospital and Medical Center has instituted a system called ...