05:53
Leadership Case Study: Ritz-Carlton Hotel
Horst Schulze, former president and chief operating officer of the Ritz-Carlton Hotel Company, is a classic example of a leader who came up through the ranks and knows how to connect with employees. During his tenure with the Ritz-Carlton, Schulze c...
06:58
Managerial Skills and Functions
While there is a wide range of general skills required of nearly all managers, there are some differences in emphasis from one level of management to another, from supervisory or operating level managers up through senior, top level managers.