Publishing a Service Catalog with SLAs for the Benefit of Your Users
At NJIT we are working continually to apply ITSM best practices by following the ITIL 2011 framework. ITIL first requires the IT organization identify the services provided and understand their benefit to the university. This is best accomplished by...
Identifying Pain Points, Avoiding Burnout and Learning to Love ITIL
As Higher Education professionals, we find creative ways to turn problems into opportunities. Part of what it takes to be effective is being able to take a step back, identify pain points and rethink how we can improve the effectiveness and efficien...
NJIT Brings Tech to the Educator
NJIT restructured the Technology Support Center and Instructional Technology & Media Services departments to focus on bringing technology-based solutions directly to the students and educators.
We set out to increase the effectiveness and visibilit...