05:20
Employee Motivation Case Study: Four Seasons Hotel
The Four Seasons chain of luxury hotels has built its reputation above all on providing extraordinary service and personal attention to guests. In order to attract and motivate quality employees who can maintain the hotel's high standards, the Four ...
04:17
Positive Motivation: Hawthorne Experiments and B.F. Skinner, The
Experiments on the effects of lighting at the Hawthorne Division of the Western Electric Company in Chicago in the 1920's led to startling and unexpected results concerning motivation. Researchers found that workers can be motivated by being cared a...