Managing Difficult Customers and Complaints: Sales and Service Masterclass
This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist salespeople and help them work through solutions in logical stages....
The Phone as a Friend: Sales and Service Masterclass
Valuable commentary from Michael Schiffner and Gayathri Buur-Jensen takes viewers through some useful recommendations about how to maximize sales through effective and efficient use of the telephone. Topics in this program include when to call; how ...
Overcoming Objections: Sales and Service Masterclass
This video examines tried-and-true techniques to help those in sales and service overcome customer objections. Examples are provided through role plays, making them excellent models for analysis and discussion. The program focuses on a number of hel...
Working Constructively in a Sales Team: Sales and Service Masterclass
This program takes a detailed look at the dynamics of teamwork and offers fresh insights that challenge widespread misconceptions about how to get the most out of a sales team. In this video, users will learn the characteristics of a great sales tea...
Presenting with Impact: Sales and Service Masterclass
This program examines how salespeople can present their products and services with greater impact. A panel shares thoughts on presentation style and examines the importance of product knowledge, organization, and order of information. Topics in this...
Greener Workplace: Planning and Managing for Sustainability
Businesses across the globe are embracing an environmentally sensitive approach—not only to maintain credibility and protect the bottom line, but also to attract the best employees. This program explores policies, work habits, and advantages often...
Closing the Sale: Sales and Service Masterclass
In this program, a panel discusses conventional notions of closing the sale by challenging popular thinking about this crucial step. The merits of the formula approach versus a more instinctive, organic process are debated. This video examines termi...