Administering Medications
Assisting with or directly administering medication is an important role of the personal caregiver and carries significant responsibility. In fulfilling this role effectively and safely, the caregiver becomes a vital member of the health care team. ...
Working Front of House
As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequentl...
Ethics and Responsibility in Management
What does it mean to be an industry leader in the 21st century? Having the greatest market share is no longer enough—a successful business must now set an example as a good corporate citizen. This program examines key policies and practices that i...
Influences on the Health of Individuals
The ability to be healthy is influenced by many factors—some of our choosing, and some not. This program examines how individual, sociocultural, socioeconomic, and environmental factors impact people’s lives and what individuals can do to positi...
Quality Customer Service in the Hospitality Industry
Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence cust...