Professional image
The secret to presenting a professional image goes much deeper than external appearances. This video investigates not only the visible factors of proper attire and hygiene, but the issues of attitude, professional self-esteem, familiarity with techn...
Future of English
Day-to-day use of English has impacted local languages everywhere, spawning the growth of variants such as India's Hinglish and Singlish in Singapore. Do these variations undermine language, or do they enrich it? This program examines the emergence ...
A Global Language
With the whole world now interconnected, speaking English is commonly seen as a fast track to a good future. Students in Beijing spend Friday evenings practicing the lingo at “English corners,” and employees of a Bangalore call center work on ne...
Telephone Customer Service
We’ve all experienced it—the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch pl...
Presenting with Impact: Sales and Service Masterclass
This program examines how salespeople can present their products and services with greater impact. A panel shares thoughts on presentation style and examines the importance of product knowledge, organization, and order of information. Topics in this...
The Rise of English
How did a language originally spoken in just a small part of the British Isles come to dominate the communication of so many different countries? From its start as a diverse group of Anglo-Saxon dialects and all the way onward to adoption on a globa...
Managing Change in Tough Times
Many external influences can impact the success of a business, including natural disasters, financial crises, epidemics, and even terrorism. In this informative program, psychologist Peter Quarry talks with Glenyce Johnson, managing director of Pere...