13:23
Managing Difficult Customers and Complaints: Sales and Service Masterclass
This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist salespeople and help them work through solutions in logical stages....
31:40
Managing Conflict Resolution
A dynamic struggle between contrasting forces is necessary—it creates ideas and drives change. But as everyone knows, life is also filled with hurtful and even tragic forms of conflict. Students learn about both types of opposition in this video, ...