Managing Difficult Customers and Complaints: Sales and Service Masterclass
This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist salespeople and help them work through solutions in logical stages....
Selling Yourself First: Sales and Service Masterclass
In this informative program, viewers discover excellent strategies to create a great impression and build positive relationships. Michael Schiffner offers specific tools to overcome the de-motivation that affects sales people from time to time. Topi...
Person-to-Person Customer Service
One shopper wants a price quote, another needs something that’s shelved too high. Two more customers are waiting for items from storage, and there’s a huge line forming at the front counter. It’s another crazy day in customer service—a depar...