Teamwork in Hospitality
There are many reasons why the quality of restaurant and hotel service varies—but they generally boil down to one factor: teamwork. This program helps students who are aiming for the hospitality industry understand why teamwork is vital to the suc...
Design: A Team Approach
It’s natural to dream of awards and achievements that spotlight one’s unique gifts—but the best designers know when to leave ego at the door and contribute to a group effort. This program shows how design teams and individual designers working...
Managing Difficult Customers and Complaints: Sales and Service Masterclass
This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist salespeople and help them work through solutions in logical stages....
Working Constructively in a Sales Team: Sales and Service Masterclass
This program takes a detailed look at the dynamics of teamwork and offers fresh insights that challenge widespread misconceptions about how to get the most out of a sales team. In this video, users will learn the characteristics of a great sales tea...