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Leadership Case Study: Ritz-Carlton Hotel
Horst Schulze, former president and chief operating officer of the Ritz-Carlton Hotel Company, is a classic example of a leader who came up through the ranks and knows how to connect with employees. During his tenure with the Ritz-Carlton, Schulze c...
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Reactions to Change
Whether change is driven by outside forces or by decisions made within an organization, the initial reaction of most employees is frequently negative.