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Problem Solving
Problems are a natural part of the business world, so learning how to solve them efficiently is extremely important. This video demonstrates problem-solving skills for workers in a wide range of occupations. Key elements of successful problem solvin...
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Quality Customer Service in the Hospitality Industry
Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence cust...