Skills, Jobs and Benefits
Former Secretary of Labor and university professor Robert Reich argues that the public sector has a significant role to play in improving the American economy, but not in the traditional way of simply providing unemployment insurance of welfare. "It...
Employee Motivation Case Study: Four Seasons Hotel
The Four Seasons chain of luxury hotels has built its reputation above all on providing extraordinary service and personal attention to guests. In order to attract and motivate quality employees who can maintain the hotel's high standards, the Four ...
Human Resources Case Study: Four Seasons Hotel
As anyone connected with the Four Seasons Hotel operation will attest, there is nothing casual about the Four Seasons' employment process. It is thorough and in-depth. The goal is to find employees who not only have the technical skills to do the jo...
Human Resources and Planning
The notion that an organization's human resources are vital assets that should be included in each aspect of strategic planning sounds logical and obvious. But, in reality, the idea of integrating human resources into the fabric of strategic plannin...
On the Dotted Line
We discuss "closing the sale" as an outcome of a well-planned presentation while providing a number of guidelines for closing.
Good Match, A
In this video the student will learn that the key to successful selling is being able to convert "product features" into "buyer benefits."
Unspoken Social Compact, The
Former Secretary of Labor and university professor Robert Reich talks about what he calls "the unspoken social compact" between companies and their employees that used to assure increases in earnings and benefits for workers whose companies prospere...