Non-Verbal Communication
Communication is sometimes thought of as being either oral or written. But non-verbal communication, commonly known as body language, may at times be more significant than either of these. As a result, sensitivity to non-verbal communication is one ...
First Impressions
The image that a salesperson projects is an important factor in determining how the customer "feels" about the sales representative. A positive image sets the stage for success while a negative image may result in lost sales and potential failure.
Face To Face: Power of Language, The
Gestures, facial expressions and other variations in body language can certainly play a significant role in social interaction. But it's the actual words and language that people use that often determine how those individuals relate to one another,...