05:53
Leadership Case Study: Ritz-Carlton Hotel
Horst Schulze, former president and chief operating officer of the Ritz-Carlton Hotel Company, is a classic example of a leader who came up through the ranks and knows how to connect with employees. During his tenure with the Ritz-Carlton, Schulze c...
02:25
Employee Involvement and Empowerment
As many companies increasingly recognize the value of employee involvement, the number of programs designed to encourage this involvement has steadily grown.