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Organizational Culture Case Study: Patagonia
05:43

Organizational Culture Case Study: Patagonia

Patagonia is a manufacturer of outdoor clothing. While the climate at some firms evolves without much thought or conscious planning, Patagonia's climate has been carefully molded to help employees realize their potential. The hope, of course, is tha...

Origins of Total Quality Management
04:01

Origins of Total Quality Management

The origins of the Total Quality Management philosophy can be traced back more than half a century to the work of W. Edwards Deming. In working with Japanese engineers and scientists to rebuild Japan's industrial capacity following World War Two, De...

Organizational Culture and Quality
03:21

Organizational Culture and Quality

In the 1980's, the issue of quality became so critical that an entire philosophy of management--known as total quality management, or "TQM,"--evolved. It was based on the notion that, ultimately, corporate success rests on quality. The impact of thi...

Organizational Culture: Manager's Role, The
04:25

Organizational Culture: Manager's Role, The

A company's culture is much like the culture of a society. It is the sum total of that organization's behaviors, beliefs, and values. One outgrowth of a firm's culture is the environment or "climate" that exists within the organization. Along with w...