Full Service
Personal selling is not one, but two processes -- making the sale and servicing the sale. The focus of this episode is how important quality customer service is and how it helps sales.
Subject: personnel
Peak Performance
The importance of orientation and training of new salespersons, and the responsibility of the sales manager to keep sales force motivated are explained.
Subject: personnel
Setting the Pace
We set forth the responsibilities of sales managers and the things they need to do for success.
Subject: personnel
Orientation, Training and Evaluation
This clip looks at the management of human resources from the point at which a new employee is hired. It covers orientation and training, as well as the need for performance evaluation. Finally, the clip makes some recommendations about how best to ...
Subject: personnel
Hiring Employees
This clip provides an overview of the hiring process, from resumes and job applications to interviews and reference checking.
Subject: personnel
Transcript: WHEN YOU'RE FIRST STARTING OUT YOU DO HAVE A MINIMUM OF PERSONNEL NEEDS. BASICALLY, YOU WILL PROBABLY NEED SOMEONE THAT WILL EITHER DO SECRETARIAL
Leadership and Motivation
This clip talks about the need for entrepreneurs to refine their leadership skills. This involves not only motivating and directing employees, but listening to their needs and instilling a sense of teamwork and shared commitment.
Subject: personnel