28:40
Full Service
Personal selling is not one, but two processes -- making the sale and servicing the sale. The focus of this episode is how important quality customer service is and how it helps sales.
28:40
Extra Mile, The
We discuss customer concerns and the need for each salesperson to become familiar with them as they relate to their customers.
03:34
Well-Being
Nobel Prize winning professor of psychology Daniel Kahneman talks about research that attempts to determine how happy people are with their lives. "What I like better," Dr. Kahneman explains, "is an approach in which we try to see what is life actua...