Full Service
Personal selling is not one, but two processes -- making the sale and servicing the sale. The focus of this episode is how important quality customer service is and how it helps sales.
Subject: seller
One World
The impact of international business and the economic interdependency of nations on sales and selling is subject of this episode.
Subject: seller
Step by Step
Learn how to understand and use the two influences for buying -- "emotional" and "rational."
Subject: seller
Show and Tell
The sales demonstration is a proven way to strengthen a consultative sales presentation. A well planned demonstration attracts the customer's attention, stimulates interest and creates desire for a product or service.
Subject: seller
Going the Distance
Consultative-style selling remains a popular approach to the sale of retail and wholesale goods and services. What are the four major parts of a consultative-style sales presentation?
Subject: seller
Breaking Through
This lesson describes how buyer resistance shows up in almost all sales interviews. What are the common causes of buyer resistance? How do you recognize and overcome the problem?
Subject: seller
Beneath the Surface
The challenge of understanding what makes customers buy is the focus of this episode. What influences a buyer's decision?
Subject: seller
In Position
We focus on those decisions, activities, and communication techniques that form selling strategies for new and old products.
Subject: seller
Plan of Action
This video explains the importance of pre-planning for a sales presentation and outlines the work involved prior to the actual meeting with the prospect.
Subject: seller
Business Discount, The
How businesses make a profit. Discusses the advantages of cash discounts to the sellers as well as the buyer.
Subject: seller
Transcript: PRODUCT IS BOUGHT AND SOLD TWO OR THREE TIMES BEFORE IT'S PUT INTO USE. OFTEN THE SELLER IS A WHOLESALE DEALER AND THE BUYER IS A RETAILER, A MERCHANT WHO