05:16
Controlling Case Study: Santa Anita Racetrack
The enormous amount of money that passes through the Santa Anita racetrack each day makes an effective controlling system extremely important. The flow of money is in large part tied to wagering, but there are other aspects of the racetrack operatio...
01:21
Reactions to Change
Whether change is driven by outside forces or by decisions made within an organization, the initial reaction of most employees is frequently negative.