02:19
People to People: Why Do People Do What They Do?
Humans use inferential rules to decode the behavior of others in an attempt to determine the meaning of their actions. The fundamental attribute error is to incorrectly infer that another person's behavior was caused by their dispositions when it wa...
28:40
On the Dotted Line
We discuss "closing the sale" as an outcome of a well-planned presentation while providing a number of guidelines for closing.