Origins of Total Quality Management
The origins of the Total Quality Management philosophy can be traced back more than half a century to the work of W. Edwards Deming. In working with Japanese engineers and scientists to rebuild Japan's industrial capacity following World War Two, De...
Organizational Culture and Quality
In the 1980's, the issue of quality became so critical that an entire philosophy of management--known as total quality management, or "TQM,"--evolved. It was based on the notion that, ultimately, corporate success rests on quality. The impact of thi...
Employee Morale Case Study: Solectron
Companies like Solectron (which has been acquired by another company) often utilize a number of systems, including teamwork and frequent meetings between managers and employees, to encourage employees to contribute their best ideas. The goal is to f...