03:01
Small Business Management Case Study: "Merry Maids"
This clip profiles a "Merry Maids" franchise in the home cleaning industry. The owner of the franchise does most of the staffing and controlling herself, although she relies on a Merry Maids software program for help with long-term planning.
28:40
Plan of Action
This video explains the importance of pre-planning for a sales presentation and outlines the work involved prior to the actual meeting with the prospect.