Human Resources Case Study: Four Seasons Hotel
As anyone connected with the Four Seasons Hotel operation will attest, there is nothing casual about the Four Seasons' employment process. It is thorough and in-depth. The goal is to find employees who not only have the technical skills to do the jo...
Seller's World, A
Examines the opportunities and potential rewards of a career in personal selling, and compares the potential rewards, recognition, security, and opportunities for income and advancement available in personal selling to those in other major occupatio...
Peak Performance
The importance of orientation and training of new salespersons, and the responsibility of the sales manager to keep sales force motivated are explained.
Personal Best
Management of self is a four dimensional process that involves management of time, territory, records and stress.
Equal Employment Opportunity Commission, The
This clip explains that the Equal Employment Opportunity Commission monitors and regulates employer/employee relations. Among the areas the EEOC oversees are job postings, descriptions and interviews, as well as job advancements, disciplinary action...
Employee Training
Companies that are engaged in highly competitive industries, such as automobile and technology firms, are particularly aware of the dividends that can be gained from effective employee training programs.
Small Business Management Case Study: "Merry Maids"
This clip profiles a "Merry Maids" franchise in the home cleaning industry. The owner of the franchise does most of the staffing and controlling herself, although she relies on a Merry Maids software program for help with long-term planning.
Dealing With Unsatisfactory Job Performance
When an employee's job performance is sub-par, it is the manager's responsibility to inform the employee. Ideally, once the problem has been pointed out, the manager and the employee establish objectives for improvement, along with strategies that w...
Staffing
This clip looks at staffing, which begins with the recruitment of qualified candidates for each position, and also includes orientation, training, and regular evaluation.
Orientation, Training and Evaluation
This clip looks at the management of human resources from the point at which a new employee is hired. It covers orientation and training, as well as the need for performance evaluation. Finally, the clip makes some recommendations about how best to ...