Abstract
As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and describes the skills necessary for each job and the tasks commonly expected to be carried out. The video focuses on developing a service-oriented attitude, good communication skills, professional grooming standards, and other important aspects.
Collection
Subject
Contributors
Duration
00:22:23 (HH:MM:SS)
Language:
English
Target or Intended Audience
Higher education
Copyright Holder
Name | Films Media Group (Firm) |
Role | Publisher |
Telephone | 800-257-5126 |
Address | 200 Metro Blvd. Suite 124 Hamilton, NJ 08619 |
[email protected] |
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.
Persistent/Share URL
https://54098.surd9.group/show.php?pid=njcore:21796
Basic LTI parameter
pid=njcore:21796
PID
njcore:21796
Metadata