As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and describes the skills necessary for each job and the tasks commonly expected to be carried out. The video focuses on developing a service-oriented attitude, good communication skills, professional grooming standards, and other important aspects.

Films Media Group

Hospitality industry -- Vocational guidance, Tourism -- Employees -- Training of -- Australia, Customer services -- Study and teaching -- Australia, Service industries -- Study and teaching, Hospitality industry -- Study and teaching.

Marshall, Jared (Director), Collins, Cath (Writer), David, Tom (Videographer), Burns, Pru (Producer), Films for the Humanities & Sciences (Firm) (Distributor), Films Media Group, Video Education Australia (Producer)

00:22:23 (HH:MM:SS)

English

Higher education

Name	Films Media Group (Firm)
Role	Publisher
Telephone	800-257-5126
Address	200 Metro Blvd. Suite 124 Hamilton, NJ 08619
Email	[email protected]

This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.

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