Although the service and hospitality industry is a major component of the U.S. economy, it may be difficult to find operations management case studies in the hotel sector. This program fills that void, guiding viewers through the “input and output” of operations management at a major Australian hotel. Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel’s workflow. Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.

Films Media Group

Marketing -- Management, Operations management, Hotel management -- Case studies, Service industries -- Marketing -- Management, Hospitality -- Vocational guidance., Organizational behavior, Tourism -- Vocational guidance

Pearce, Mark (Director), Dent, Louisa (Writer), Lundmark, Jane (Narrator), Films for the Humanities & Sciences (Firm) (Distributor), Films Media Group, Video Education Australasia (Producer)

00:27:33 (HH:MM:SS)

English

Higher education

Name	Films Media Group (Firm)
Role	Publisher
Telephone	800-257-5126
Address	200 Metro Blvd. Suite 124 Hamilton, NJ 08619
Email	[email protected]

This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.

https://54098.surd9.group/show.php?pid=njcore:21820

pid=njcore:21820

njcore:21820

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