This is an alert ×
Creating a Helpdesk Where None Exists
Abstract
As the use of technology in education continues to increase, so does the need to train people to use it effectively. When an institution cannot provide a 24/7 helpdesk to assist students, faculty are often level one support for students, although the faculty themselves may not know how to help with technological issues students have. At PCCC, one way we have found to address the growing need for technology training is through the use of "lecture capture" software like ECHO 360 or Camtasia Relay to create short training videos on specific topics. Not only have training videos reduced the amount of technology training faculty need, but they also have had the unintended consequence of reaching a broader audience than a help desk or in-person training session, which has allowed for broader adoption of new technology. It can also reduce costs, as it provides an alternative to a help desk when dealing with common problems. In the future, we intend to develop short videos not only for technology training, but also for concepts that apply across disciplines so that some content can be offloaded from the classroom, giving faculty more time to spend on course content.
Duration
00:30:07 (HH:MM:SS)
Language:
English
Target or Intended Audience
Higher education
Copyright Holder
Name NJEdge.NET
RoleProducer
Telephone973-596-5490
Address218 Central Avenue, Suite #3902, Newark, NJ 07102
Email[email protected]
Rights Declaration:
This video is protected by copyright. You are free to view it and download it but not remix it. Please contact the depositing institution for further information about how you may use this video.
Persistent/Share URL
https://54098.surd9.group/show.php?pid=njcore:23861
Basic LTI parameter
pid=njcore:23861
PID
njcore:23861



Number of Views:

Logging of media views was enabled on September 2, 2011