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Organizational Culture and Quality

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Abstract
In the 1980's, the issue of quality became so critical that an entire philosophy of management--known as total quality management, or "TQM,"--evolved. It was based on the notion that, ultimately, corporate success rests on quality. The impact of this philosophy was staggering, because it encouraged the participation of every employee in the functioning of an organization. With that participation, according to the theory, comes enhanced morale, which presumably leads to improvement in both productivity and overall work quality.
Collection
Business Collection
Subject
business, management, manager, culture, climate, organization, organizational culture, organizational climate, quality, total quality management, TQM, Japanese, customer satisfaction, productivity, teamwork, managers, employee, employees, worker, workers
Series
Heart of the Matter: Organizational Culture and Climate
Contributors
Chase, Richard B. (Performer), Jacoby, Sanford M. (Performer), Labovitz, George (Performer)
Duration
00:03:21 (HH:MM:SS)
Language:
English
Copyright Holder
Name INTELECOM Intelligent Telecommunications
RoleDistributor
Telephone800-576-2988 x122
Address150 E. Colorado Blvd. Ste. 300, Pasadena, CA 91105
Email[email protected]
Copyright Date
01-01-1993
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.
Persistent/Share URL
https://54098.surd9.group/show.php?pid=njcore:27884
Basic LTI parameter
pid=njcore:27884
PID
njcore:27884
Metadata
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