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Origins of Total Quality Management

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Abstract
The origins of the Total Quality Management philosophy can be traced back more than half a century to the work of W. Edwards Deming. In working with Japanese engineers and scientists to rebuild Japan's industrial capacity following World War Two, Deming suggested that the key to improving quality lies in a company-wide commitment to breaking the production process down into individual steps, which can then be analyzed one at a time.
Collection
Business Collection
Subject
business, management, manager, culture, climate, organization, organizational culture, organizational climate, quality, total quality management, TQM, Japan, Japanese, customer satisfaction, productivity, Deming, W. Edwards, teamwork, managers, employee, employees, worker, workers
Series
Heart of the Matter: Organizational Culture and Climate
Contributors
Cerri, Steven T. (Performer), Chase, Richard B. (Performer), Labovitz, George (Performer), Ouchi, William G. (Performer)
Duration
00:04:01 (HH:MM:SS)
Language:
English
Copyright Holder
Name INTELECOM Intelligent Telecommunications
RoleDistributor
Telephone800-576-2988 x122
Address150 E. Colorado Blvd. Ste. 300, Pasadena, CA 91105
Email[email protected]
Copyright Date
01-01-1993
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.
Persistent/Share URL
https://54098.surd9.group/show.php?pid=njcore:27885
Basic LTI parameter
pid=njcore:27885
PID
njcore:27885
Metadata
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