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Leadership Case Study: Ritz-Carlton Hotel

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Abstract
Horst Schulze, former president and chief operating officer of the Ritz-Carlton Hotel Company, is a classic example of a leader who came up through the ranks and knows how to connect with employees. During his tenure with the Ritz-Carlton, Schulze communicated his vision of excellence by conducting leadership sessions at every hotel in the Ritz-Carlton chain.
Collection
Business Collection
Subject
business, management, manager, organization, employees, leadership, Ritz-Carlton, vision, goals, Total Quality Management, TQM, employee involvement, empowerment, managers, employee, worker, workers
Series
At the Helm: Styles of Leadership
Contributors
Dorsey, Owen (Performer), Schulze, Horst (Performer), Wilcox, Ruby (Performer)
Duration
00:05:53 (HH:MM:SS)
Language:
English
Copyright Holder
Name INTELECOM Intelligent Telecommunications
RoleDistributor
Telephone800-576-2988 x122
Address150 E. Colorado Blvd. Ste. 300, Pasadena, CA 91105
Email[email protected]
Copyright Date
01-01-1993
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.
Persistent/Share URL
https://54098.surd9.group/show.php?pid=njcore:27921
Basic LTI parameter
pid=njcore:27921
PID
njcore:27921
Metadata
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