Abstract
Employees at most hospitals deal with conflict either by suffering in silence and allowing the conflict to fester, or complaining to superiors and expecting them to solve the problem. Mercy Hospital and Medical Center has instituted a system called shared governance, which is designed to give staff a much more active hand in running their own units. A central aspect of shared governance is helping staff learn to deal with conflicts.
Collection
Subject
business, management, manager, organization, employees, conflict, change, Mercy Hospital and Medical Center, hospitals, hierarchical, departmentalized, shared governance, confront, constructive feedback, role-playing, conflict resolution, superordinate goals, councils, morale, managers, employee, worker, workers
Series
Working It Out: Managing Organizational Conflict
Contributors
Duration
00:08:35 (HH:MM:SS)
Language:
English
Copyright Holder
| Name | INTELECOM Intelligent Telecommunications |
| Role | Distributor |
| Telephone | 800-576-2988 x122 |
| Address | 150 E. Colorado Blvd. Ste. 300, Pasadena, CA 91105 |
| [email protected] |
Copyright Date
01-01-1993
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.
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Metadata