One shopper wants a price quote, another needs something that’s shelved too high. Two more customers are waiting for items from storage, and there’s a huge line forming at the front counter. It’s another crazy day in customer service—a department that can make or break a brick-and-mortar business. Whether you’re working the sales floor, waiting tables, or running a cash register, you’ve got to emphasize the “service” in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully.

Films Media Group

Customer services, Customer relations, Consumer satisfaction

Customer Service Essentials

Boland, Michael (director), de Robbio, Michael (producer), Poole, Colin Mackenzie (narrator), Video Education Australasia (producer)

00:20:49 (HH:MM:SS)

English

adult/continuing education, higher education, high school (grades 10-12), college

Name	Films Media Group (Firm)
Role	publisher
Telephone	800-257-5126
Address	200 Metro Blvd., Suite 124, Hamilton, NJ 08619
Email	[email protected]

2012-01-01

This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.

https://54098.surd9.group/show.php?pid=njcore:30849

pid=njcore:30849

njcore:30849

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