We’ve all experienced it—the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places—imagine you’re being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology.

Films Media Group

Customer services, Business communication, Business etiquette, Communication, Interpersonal communication, Telecommunication

Customer service essentials

Boland, Michael (director), Garner, Simon (writer), Robbio, Michael (producer), Mackenzie Poole, Collin (narrator), Milward-Bason, Ben (director of Photography), Stockley, Derek (consultant), Baden-Powell, Edwina (executive producer), Gray, Darren (executive producer), Kloza, Brad (executive producer), Video Education Australasia (producer)

00:18:26 (HH:MM:SS)

English

adult/continuing education, higher education, high school (grades 10-12), college

Name	Films Media Group (Firm)
Role	publisher
Telephone	800-257-5126
Address	200 Metro Blvd., Suite 124, Hamilton, NJ 08619
Email	[email protected]

2012-01-01

This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.

https://54098.surd9.group/show.php?pid=njcore:30879

pid=njcore:30879

njcore:30879

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