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What Customers Love and Hate: Sales and Service Masterclass

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Abstract
In this program, viewers learn to engage customers by focusing on what they love and avoiding what they hate. They are challenged to assess their current methods and style and to apply the principles uncovered by the latest behavioral studies that show why people buy and why they don’t. Topics in this video include how to avoid turning a customer off, how to engage the customer’s interest, how to influence customer behavior, and how to avoid over-promising and under-delivering.
Collection
Films Media Group
Subject
Customer services -- Australia, Customer services, Australia
Series
Sales and Service Masterclass
Contributors
Garner, Simon (executive producer), Burns, Pru (producer), Etheridge, Sue (producer), Quarry, Peter (host), Tribe, Adam (editor), Stuart, Andrew (performer), Buur-Jensen, Gayathri (performer), Schiffner, Michael (performer)
Duration
00:12:23 (HH:MM:SS)
Language:
English
Target or Intended Audience
adult/continuing education, higher education, high school (grades 10-12), college
Copyright Holder
Name Films Media Group (Firm)
Rolepublisher
Telephone800-257-5126
Address200 Metro Blvd., Suite 124, Hamilton, NJ 08619
Email[email protected]
Copyright Date
2009-01-01
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.
Persistent/Share URL
https://54098.surd9.group/show.php?pid=njcore:38728
Basic LTI parameter
pid=njcore:38728
PID
njcore:38728
Metadata
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