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Overcoming Objections: Sales and Service Masterclass

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Abstract
This video examines tried-and-true techniques to help those in sales and service overcome customer objections. Examples are provided through role plays, making them excellent models for analysis and discussion. The program focuses on a number of helpful topics, including the difference between meeting customer resistance and working with it, techniques to overcome the four most common types of objections, uncovering the “real” objection, normalizing the customer’s feelings, and specific language techniques that help defuse volatile confrontations.
Collection
Films Media Group
Subject
Customer services -- Australia, Teams in the workplace, Customer services, Australia
Series
Sales and Service Masterclass
Contributors
Tribe, Adam (director), Curlis, Jim (director), Garner, Simon (executive producer), Quarry, Peter (host), Johnson, Glenyce (performer), Training Point.Net (producer)
Duration
00:16:06 (HH:MM:SS)
Language:
English
Target or Intended Audience
adult/continuing education, higher education, high school (grades 10-12), college
Copyright Holder
Name Films Media Group (Firm)
Rolepublisher
Telephone800-257-5126
Address200 Metro Blvd., Suite 124, Hamilton, NJ 08619
Email[email protected]
Copyright Date
2009-01-01
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.
Persistent/Share URL
https://54098.surd9.group/show.php?pid=njcore:38745
Basic LTI parameter
pid=njcore:38745
PID
njcore:38745
Metadata
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