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The Phone as a Friend: Sales and Service Masterclass

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Abstract
Valuable commentary from Michael Schiffner and Gayathri Buur-Jensen takes viewers through some useful recommendations about how to maximize sales through effective and efficient use of the telephone. Topics in this program include when to call; how to log each contact; leaving clear, simple messages; using telephone and SMS technologies to obtain catalog orders and advertise promotions; and setting a personal voice-mail greeting.
Collection
Films Media Group
Subject
Customer services -- Australia, Phone sales, Customer services, Australia
Series
Sales and Service Masterclass
Contributors
Tribe, Adam (director), Curlis, Jim (director), Garner, Simon (executive producer), Quarry, Peter (host), Johnson, Glenyce (performer), Training Point.Net (producer)
Duration
00:13:19 (HH:MM:SS)
Language:
English
Target or Intended Audience
adult/continuing education, higher education, high school (grades 10-12), college
Copyright Holder
Name Films Media Group (Firm)
Rolepublisher
Telephone800-257-5126
Address200 Metro Blvd., Suite 124, Hamilton, NJ 08619
Email[email protected]
Copyright Date
2009-01-01
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the licensing institution for further information about how you may use this video.
Persistent/Share URL
https://54098.surd9.group/show.php?pid=njcore:38747
Basic LTI parameter
pid=njcore:38747
PID
njcore:38747
Metadata
View MARC Record | View Full Record