Abstract
NJIT restructured the Technology Support Center and Instructional Technology & Media Services departments to focus on bringing technology-based solutions directly to the students and educators.
We set out to increase the effectiveness and visibility of the Helpdesk Support Team, improve student employee competence, simplify communication between faculty & support technologists, as well as promote collaboration among the technologists themselves. This presentation will discuss how our multi-tiered approach enhanced the technology support structure.
We set out to increase the effectiveness and visibility of the Helpdesk Support Team, improve student employee competence, simplify communication between faculty & support technologists, as well as promote collaboration among the technologists themselves. This presentation will discuss how our multi-tiered approach enhanced the technology support structure.
Collection
Subject
Contributors
Duration
00:47:03 (HH:MM:SS)
Language:
English
Target or Intended Audience
general
Copyright Holder
| Name | NJEDge.Net |
| Role | Copyright holder |
Copyright Date
2014-11-21
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the depositing institution for further information about how you may use this video.
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pid=njcore:51802
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njcore:51802
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