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Identifying Pain Points, Avoiding Burnout and Learning to Love ITIL
Abstract
As Higher Education professionals, we find creative ways to turn problems into opportunities. Part of what it takes to be effective is being able to take a step back, identify pain points and rethink how we can improve the effectiveness and efficiency of services and processes. Just as these challenges are common across our institutions, so are best-practice strategies that can help avoid staff burn-out while rethinking the support of IT services. This workshop will be interactive with participants discussing pain points at their institutions, strategies for avoiding staff burnout and ways that best practices strategies have made a positive impact.
Collection
Duration
01:48:57 (HH:MM:SS)
Language:
English
Target or Intended Audience
general
Copyright Holder
Name NJEDge.Net
Rolecopyright holder
Telephone(973) 596-5490
AddressOffice: 218 Central Avenue, Suite 3902, Newark, New Jersey 07102
Email[email protected]
Copyright Date
2016-10-18
Rights Declaration:
This video is protected by copyright. You are free to view it but not download or remix it. Please contact the depositing institution for further information about how you may use this video.
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https://54098.surd9.group/show.php?pid=njcore:96296
Basic LTI parameter
pid=njcore:96296
PID
njcore:96296