Credit Purchases
Learn just how prevalent credit has become in retailing and how in today's business world, credit is no longer just a customer convenience, it increases sales and provides additional income.
Customer Service
This clip explains that achieving a high level of customer satisfaction often depends on providing the best customer service possible.
Dealing With Unsatisfactory Job Performance
When an employee's job performance is sub-par, it is the manager's responsibility to inform the employee. Ideally, once the problem has been pointed out, the manager and the employee establish objectives for improvement,..
Decision Making
Mercy Hospital and Medical Center has utilized a decision making model called shared governance, which transfers clinical decision making from management to staff members who work directly with patients. This model encou..
Decision Making Case Study: CNN
CNN, The Cable News Network, broadcasts around the clock, seven days a week, internationally. CNN executives and other employees must constantly make decisions about what news should go on the air and how it should be ga..
Decision Making Models
Managers sometimes use computer models to help them analyze their options under varying conditions and circumstances.
Decision Making and Delegation Case Study: CNN
In order to facilitate the free flow of information, CNN cultivates an open and collegial atmosphere. While the company needs clear lines of authority to make decisions about rapidly breaking news, CNN executives general..
Defining and Calculating Productivity
An accurate measure of productivity can be a useful tool in defining problems and deciding where to direct resources and energy. There are many ways to calculate productivity, but almost all begin with a simple formula: ..
Depreciating Business Assets
The advantages, from a business perspective, of spreading the value of an asset over several years. This lesson also distinguishes between tangible and intangible assets.
Developing Goals, Objectives and Strategies
An organization's mission is the foundation upon which planning relies. After analyzing the future environment that is anticipated, both within and outside the organization, specific goals, objectives and strategies can ..