Quality Customer Service in the Hospitality Industry

Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the fa..

Quick Guide

Quiet Rage: The Stanford Prison Experiment

Philip Zimbardo skyrocketed to infamy in the social psychology world after leading the notorious Stanford Prison Experiment in 1971. The experiment was designed to test the virtues of "good" and "evil" and to determine w..

Race concepts Recorded Lecture

Race: the power of an illusion

This program challenges one of our most fundamental beliefs that human beings come divided into a few distinct groups. It provides a look at why race is not biologically meaningful yet nonetheless very real. Contains th..

Reciprocal Determinism: Triarchic Model of Albert Bandura

Recording PowerPoint Lectures

Refuting an Argument

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Registering for Classes Using the Student Planning Module

Registering for Classes Using the Student Planning Module